Theoretical questions.


What is "hosting" ?
What is "IP-address"?
What is "domain name"?
What is "domain"?
What is "DNS"?
What is "domain registration"?
What is "shared hosting"?
What is "dedicated server"?
What is "colocation"?

Common questions.


What to begin with? How to use hosting services?
Is there a censorship on allocating information?
How does a technical support work?

Payment. Tariffs and bills.


What are the payment methods?
What are your hosting services activated?
Will you delete an account in case of non-payment?
How can I view the invoices?
Can I change my package plan?
How can invoices be viewed?

Domain names and extensions.


Which extensions can be used to register the domains using your service?
Why should you register once more in "Domain names"?
How to register a new domain?
What to do if this is no enough money on the balance during domain registration?
How can I view the registered domain name list?
How to change Name Servers of domains?
How can I renew the term of the domain registration?
How to trasfer a domain from one registrar to the other?
How can I block/ unblock my domain? Why should I do it?
Can I manage my domains in case of leaving your hosting?
How to work with DNS?
How can I view my site before changing DNS?
How to park domains and subdomains?

Sites. FTP/Shell.

How to allocate a site on hosting ?
How to use FTP on your hosting and if it's possible to create FTP access for some directories in my site infrastructure?
Do you limit data transfer on FTP?
Where to upload html-files?
How to get root access to the server shell and how to use it?

Email/POP3.


How to create and use a mailbox?
Do you provide SMTP server for outgoing email?
Is it possible to get mail through web interface?
How to delete a bulky letter from my mailbox?
How to forward mail to other addresses?
Is there any size limit on outgoing email?

Backup.

Backup. How to back up your site?

VPN / Proxy


How much does your anonymous proxy server cost?
Is it possible to set up your proxy server providing access via IP address instead of login/password?
What kind of software is necessary for a VPN connection?
How to set up an OS (operating system) for a VPN?
I am in the Internet through the VPN of my provider. Can I use your VPN simultaneously?
Do you use a VPN bandwidth compression?

CGI


What is CGI?
What language must be used for writing CGI script?
Visiting my site I get error 500 message. What does it mean?
My script doesn't work! (typical errors)

PHP


Which PHP version is set up on your server?
How to turn on errors output of php?

Cron/Crontab


What is Cron (crontab)?
Can you use Crontab?

MySQL


Which MySQL versions are used on your servers?
Where can I read MySQL documentation?
How can I set up a database?
How to administrate databases?
How can I transfer available MySQL database?
Which Hostname, Username, Password can be used for working with MySQL on hosting?
Which codes must be chosen on creating a new database?

Web server


Which web server is set up on your servers?
Does every site have its own log files?
How to get to the home directory, Perl and sendmail?
Can I use .htaccess?
Do you provide SSI?
How to set up SSI?
How to set up error pages?

Domain Name Control Panel (for clients with tariff domains)

Why do you use the domain name control panel?
How to register on the "domain site"?
How to get to the domain name control panel.
How to register a new domain?
How to add money to the balance of the "domain" account.
The alternative methods of adding money to the balance of the "domain" account.
What to do if there isn't enough money on the balance during domain registration?
How to view the transaction history in the domain name control panel?
Can I get refund from the balance of my account in the domain name control panel?
How can I view the registered domains?
How can I extend the domain name registration?